Product Training and Support Expert

1 week ago

Singapore beBeeCustomerService Full time $60,000 - $80,000

We are seeking a skilled professional to fill the role of Technical Support Specialist.

Main Responsibilities:
  • Deliver product training to distributors and customers in local and international markets.
  • Provide expert guidance on product diagnosis, analysis, and troubleshooting via email and phone support.
  • Conduct site visits for field services in local and international markets ensuring seamless delivery of products and services.
  • Prepare comprehensive service reports and recommendations for spare parts collaborating with the Parts team to locate correct spare parts from our catalogue.
  • Promote quality improvement by submitting warranty claims and quality reports.

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