Operations Director, Indoor Attractions

3 days ago

Singapur, Singapore Wildlife Reserves Singapore Full time
Job Summary

We are seeking a seasoned leader to oversee the operational aspects of our Indoor Attractions. As Assistant Vice President, Indoor Attractions Operations, you will be responsible for pre-opening planning, developing and implementing strategic operating plans, collaborating with stakeholders, hiring and developing teams, mapping the guest journey, ensuring operational excellence, and managing risk and safety.

Key Responsibilities
  1. Pre-Opening Planning
  • Work closely with the VP of Indoor Attractions to develop and strategize operating plans in preparation for the attraction's opening.
  • Collaborate and align with cross-functional teams to define operational requirements.
  • Ensure all operational aspects, including staffing, equipment, safety protocols, and logistics, are properly planned and executed.
  • Identify potential operational challenges at development phase and develop contingency plans to mitigate risks.
  • Contribute to the development of timeline, budgets and key milestones related to operational aspects.
In-Park Operations
  • Develop and implement strategic operating plans to ensure the attraction's successful opening and ongoing operations.
  • Implement quality control measures and identify opportunities to achieve high operational standards and deliver a consistent high quality of guest experience.
  • Develop and implement safety protocols, emergency response plans, and standard operating procedures to ensure compliance with relevant regulations and industry standards.
  • Provide leadership and guidance to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
  • Regular review of financial performance indicator to identify areas for cost rationalisation and revenue enhancement.
Requirements
  • Degree in Tourism/Hospitality Management or the equivalent.
  • At least 8 to 10 years of experience in Tourism industry in a management role.
  • Proven leadership and people management ability to manage and motivate staff.
  • Strong verbal and written communication skills.
  • Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.
  • Good organisational and time management skills with the ability to multi-task, prioritise and meet timelines.
  • Able to work on weekends and public holidays.

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