Senior/Manager, Indoor Attractions Operations Specialist

1 month ago

Singapur, Singapore Wildlife Reserves Singapore Full time
Job Summary

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

This role involves Indoor Attractions pre-opening planning, building an effective and motivated operation team, overseeing indoor attractions operations to ensure a great experience and safety, and driving initiatives to achieve organizational goals.

Key Responsibilities
  • Pre-Opening Planning: Work closely with Mandai Product Development team and coordinating various transitioning phases.
  • Establish new facilities requirements, including FFE list with various departments to ensure all necessities are in place according to milestones and to specifications set.
  • Identify and develop contingency plans for potential challenges on operational processes, maintenance and guest experience issues.
  • Collaborate with relevant authorities to obtain necessary permits and certifications.
  • Create working instructions and/or SOP for both testing & operating phases that includes all in park operational procedures, safety protocols, and guest service standards.
  • Ensure manpower readiness of the attraction including but not limited to manpower planning, recruitment, training and onboarding.
Requirements
  • Diploma/Degree in Tourism/Hospitality Management or the equivalent.
  • At least 5 to 8 years of experience in attractions industry in a guest-facing supervisory role.
  • Proven leadership and people management ability to manage and motivate staff.
  • Strong verbal and written communication skills.
  • Positive attitude, resourceful, with a trail-blazer mentality and can-do spirit.
  • Good organisational and time management skills with the ability to multi-task, prioritise and meet timelines.

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