Customer Service Position Available

1 day ago

Singapore beBeeCustomerService Full time

Job Title: Customer Service Representative

We are seeking a professional and customer-centric individual to join our team as a Customer Service Representative. This is a temporary position with a duration of 6 months, based in Woodlands (Central) and operating on a 5-day office hours basis.

  • Handle inbound and outbound telephone calls in a friendly and professional manner.
  • Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
  • Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
  • Maintain a positive and helpful attitude in all interactions with customers.
Administrative Support:
  • Perform general administrative tasks as assigned, including data entry, filing, and document management.
  • Update and assist in processing requests as needed.
  • Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
  • Evaluate and record customer information accurately in our system.
Problem Resolution:
  • Act as a liaison between customers and internal departments to resolve issues or concerns.
  • Escalate unresolved issues to the appropriate department or supervisor for further assistance.
  • Follow up on requests to ensure satisfaction and timely resolution.
Requirements:

To be successful in this role, you will need:

  • Strong communication skills, both written and verbal.
  • Previous experience in customer service or a similar role is preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong problem-solving skills with a keen attention to detail.
  • Excellent organizational skills and ability to prioritize tasks.
  • A positive and proactive attitude with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
Preferred Qualifications:

The following qualifications would be beneficial:

  • Diploma or Degree in any Discipline.
  • Experience handling customer inquiries via phone and email is an advantage.

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