Global Insurance Client Solutions Manager

5 days ago


Singapore AIG ASIA PACIFIC INSURANCE PTE. LTD. Full time

AIG Asia Pacific Insurance PTE. LTD. seeks an experienced Global Insurance Client Solutions Manager to join our team in Singapore.

About the Role

This is a dynamic opportunity for a seasoned professional to manage and oversee all aspects of global service delivery for assigned portfolios, ensuring exceptional client experiences.

Key Responsibilities
  • Manage and coordinate multinational service activities across internal and external stakeholders.
  • Provide direction and guidance to stakeholders to ensure effective program design and delivery.
  • Offer technical expertise to underwriters for compliant program structures and local regulatory adherence.
  • Promote and adopt the AIG Multinational End-to-End workflow for elevated service performance and contract certainty.
  • Maintain service fee discipline using available tools.
  • Lead day-to-day service delivery to meet SLAs and ensure timely issuance of accurate documentation.
  • Partner with Product Underwriters to approve facultative reinsurance panel participants and collect compliant documentation.
  • Engage with multinational claims to develop bulletins/protocols and support ad-hoc program inquiries.
  • Collaborate with stakeholders to effectively manage existing portfolios and growth opportunities.
  • Monitor performance and escalate issues to ensure met SLAs.
  • Operate as senior external service contact, providing regular updates on program performance to appointed brokers or clients.
  • Coordinate periodic client/program stewardship meetings in collaboration with underwriting and distribution.
Requirements
  • Commercial insurance experience, preferably client servicing (broker or company background)
  • Strong technical knowledge of complex multinational programs, including reinsurance structures
  • Client-focused with experience working with multinational corporations and senior client personnel/risk managers
  • Excellent written and verbal communication and interpersonal skills
  • Highly motivated and able to work autonomously
  • Ability to handle multiple priorities, delegate effectively, and meet tight deadlines/SLAs
  • Ability to clearly articulate ideas and influence outcomes
  • Collaborative with strong relationship-building skills
  • Computer literacy required: IT packages, MS Outlook, Excel, Word

$120,000 - $180,000 per annum, depending on qualifications and experience.



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