Retail Performance Director

2 days ago


Singapore Gruppe Louis Vuitton Full time
Job Overview

The Retail Performance Director is responsible for driving business growth and optimizing store operations in South Asia. This role involves defining and implementing controls, efficiencies, and optimizations to enhance business performance.

Main Responsibilities:
  • Develop and manage 6 new KPIs across the retail journey to ensure consistency and alignment with worldwide standards.
  • Oversee zone animation to ensure optimum performance based on defined KPIs.
  • Lead analysis of Full-Time Equivalent (FTE) against Square Meter (Sqm2) to measure and enhance productivity.
  • Manage the rostering process to ensure optimal staff deployment across retail locations.
  • Oversee floor management activities to ensure smooth daily operations and an efficient sales environment.
  • Compile and present weekly zone performance reports offering actionable insights.
Key Skills and Qualifications:
  • Prior experience in retail management with a focus on performance optimization and operations.
  • Strong understanding of retail KPIs, performance metrics, and data-driven decision-making.
  • Experience in leading teams, assessing performance, and implementing operational improvements.
  • Proven ability to manage floor operations, rostering, and retail performance in a fast-paced environment.
  • Demonstrated success in managing client experience programs and fostering customer satisfaction.


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