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Senior IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Singapore Computer Guys Pte. Ltd. as a Senior System Administrator.
Key Responsibilities- Provide Level 2/3 IT support to end-users and infrastructure devices, both on-site and remotely.
- Deploy, manage, and maintain servers and networks, including troubleshooting and resolving issues.
- Produce reports to clients during onboarding and maintenance, ensuring accurate and up-to-date system documentation.
- Provide front-line IT support to employees via walk-ups, tickets, and MS Teams.
- Maintain accurate ticketing processes and asset management tracking records.
- Provide emergency requests, VVIP support, and project deployment outside of business hours.
- Monitor, troubleshoot, and repair IT hardware and software.
- Handle hardware and software sourcing, purchasing, and liaison with vendors.
- Write and update technical documentation for end-users and the IT team.
- Assist in projects, audits, and onboarding tasks assigned by the IT team.
- Liaise with third-party vendors.
- Minimum 5 years of experience providing IT support in a corporate environment.
- Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment.
- Highly disciplined and productive when working independently.
- Takes initiative to identify gaps and develop solutions to close the gaps.
- Good in follow-up and follow-through to complete tasks.
- Powershell/CMD Line Scripting.
- Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers).
As a Senior System Administrator at Singapore Computer Guys Pte. Ltd., you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.
