Diverse Customer Experience Opportunities

2 weeks ago

Singapore beBeeExperience Full time $3,100
Customer Experience Representative

We are seeking motivated individuals to join our team as Customer Experience Representatives. This role involves connecting with customers via phone and creating a memorable experience for them.

As a Customer Experience Representative, you will be responsible for handling calls primarily in Korean language to attend to our global customers who converse in this language.

You will work 40 hours per week with two consecutive days off and answer calls in an efficient, courteous, and accurate manner.

Assess customer needs and offer solutions and additional products.

Interact with a globally diverse group of customers and colleagues.

Build customer relationships and ensure timely response and resolution of issues.

Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline.

Sell travel-related services and promote credit card vendor partner products.

Optimize booking opportunities and promote member retention and loyalty.

Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations.

Able to learn and react quickly.

Requirements:

  • Embraces diverse people, thinking, and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • Must be a Singapore citizen or Singapore Permanent Resident.
  • TOPIK Level 6 for Korean language.
  • Proficiency in written and spoken English to meet essential job functions for training and internal communications.
  • Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches.
  • Excellent telephone etiquette, good written and verbal communication skills.
  • Flexible schedule as this position will require you to work weekends and holidays.

Benefits:

  • Monthly Salary of SGD 3100 plus a monthly language allowance of SGD 500.
  • Opportunities to earn additional monthly performance incentive after completing the six-month probation period.
  • Industry-leading profit sharing.
  • A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy.
  • Comprehensive health & wellness benefits including medical, dental, and life benefits.
  • Paid training includes instruction, observation, exams, and performance measures.
  • Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program.
  • Career development programs are available for your long-term career goals.
  • Exclusive access to 12 free mental health counseling sessions per year for employees and their household members.

Join us and start your journey today

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