Client Success Manager
2 months ago
We are seeking a highly skilled Client Success Manager to join our team in the Greater China region. As a Client Success Manager, you will be responsible for managing our client portfolio and nurturing client relationships throughout their subscription lifecycle.
Key Responsibilities- Client Portfolio Management: Manage our client portfolio in the Greater China region, working closely with Sales Managers to ensure client satisfaction and retention.
- Client Relationship Building: Develop and maintain strong relationships with clients, understanding their business goals and identifying opportunities to add value to their decision-making process.
- Client Feedback and Insights: Gather client feedback to work closely with cross-functional teams on collaboration or engagement activities towards client satisfaction and retention.
- Client Activity and Account Status: Maintain records of client activity and account status, including regular reporting on client portfolio.
- Ad-Hoc Marketing Support: Support on ad-hoc marketing activities as needed.
- Education: Completed university degree.
- Language Skills: Exceptional verbal and written communication skills in English and Mandarin.
- Client-Centric Approach: Client-centric and eager to build strong, meaningful partnerships with clients.
- Experience: 2-5 years of client-facing role in Greater China (e.g. Account Management, Client Success or Client Service) will be an advantage.
- Industry Knowledge: Prior experience working with clients from diverse industries or syndicated research will be an added advantage.
- Passion for Client Success: Genuine passion for helping clients succeed, proactive in understanding clients' business and strong intellectual curiosity for market or industry trends and development.
- Organizational Skills: Detailed-oriented and well-organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you're responsible for.
- Team Player: Self-motivated and proactive team player who values collaboration and collective success.
- Desire for Growth: Desire to be part of a rapidly expanding business.
At Statista GmbH, we're all about facts and data, that's why we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
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