Luxury Hotel Team Member

1 day ago

Singapore beBeeHospitality Full time $5,000 - $10,000
Job Title: Hospitality Professional

As a hospitality professional, you will be immersed in a dynamic and luxurious environment at our hotel. You will have the opportunity to develop practical skills in guest service, operational support, and inter-departmental collaboration.

This role is designed for individuals who are passionate about delivering exceptional guest experiences and are eager to learn and grow within our team.

Key Responsibilities:
  • Welcome guests professionally, ensuring a warm and confident first impression.
  • Assist with check-in/check-out processes, key issuance, and guest inquiries.
  • Support concierge services, including luggage handling, transportation arrangements, and local recommendations.
  • Attend to guest requests, resolve complaints professionally, and escalate issues when necessary.
  • Conduct pre-arrival room inspections and ensure correct amenities are in place.
  • Greet and serve guests at various outlets, including the lounge, Sky Bar, in-room dining, and events.
  • Support event operations: setup, service, and breakdown.
  • Participate in menu and beverage training to provide accurate recommendations.
  • Maintain cleanliness, compliance, and service excellence across all F&B outlets.
  • Clean and service guest rooms according to luxury standards.
  • Replenish amenities, linens, and section pantries.
  • Report maintenance issues, lost & found, or damages promptly.
  • Ensure housekeeping safety, hygiene, and sanitation standards are consistently met.
  • Liaise with Reservations, Events, and other departments to ensure seamless guest experience.
  • Support operational reporting, logs, and daily communication.
  • Assist in upselling hotel products, facilities, and services.
Requirements:
  • Currently pursuing or holding a NITEC/ Higher NITEC/ Diploma/ Degree in Hospitality, Tourism, or a related field.
  • Strong interest in hotel operations with flexibility to work across departments.
  • Professional communication and interpersonal skills.
  • Detail-oriented with a positive and proactive attitude.
  • Willingness to work shifts, including weekends and public holidays.
  • Physically able to support operational duties (standing, lifting, carrying, cleaning).
Additional Duties:
  • Support and contribute to our sustainability goals by implementing environmentally responsible practices within your roles and departments.
  • You may be asked to undertake additional duties from time to time as long as they are reasonable and do not affect your health, safety, or security.

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