Senior Billing Operations Manager

3 days ago

Singapore beBeeBilling Full time $240,000 - $300,000
Job Summary

The Billing Manager plays a pivotal role in leading healthcare billing excellence and driving the transformative implementation of the National Billing System. This position offers the opportunity to shape billing processes, develop your team, and make a direct impact on healthcare finance operations.

This dynamic and challenging role involves administering charging and billing rules in SAP-ISH & eCCAP systems, maintaining master records, ensuring timely and accurate charging, and overseeing third-party payor claim submissions.

Key Responsibilities
  • Charging/Billing Roles
    • Administer charging and billing rules in SAP-ISH & eCCAP systems to ensure compliance with established policies and procedures
    • Maintain master records in SAP-ISH & eCCAP that control billing system configurations
    • Ensure timely and accurate charging to patient accounts and oversee third-party payor claim submissions (e.g., CPF Board, private medical insurers, MCPS, etc.)
  • Team Leadership and Supervision
    • Lead a team of Billing staff to achieve departmental KPIs and operational targets
    • Schedule work assignment and allocate resources for adequate coverage
    • Set clear expectations, manage staff career development, and foster positive team culture
  • Customer Service
    • Handle public enquiries and complaints efficiently, courteously and professionally
    • Provide clear explanations for billing enquiries from patients and family members
    • Escalate complex situations and collaborate with other departments for prompt service recovery and patient satisfaction
  • Purchased Services Management
    • Oversee purchased services from external parties to ensure accurate and timely charging to patient bills
    • Administer purchase and charging of specialised nursing non-stocked items consumed or used by the wards
    • Represent the team in user requirement gathering and User Acceptance Testing for system enhancements
    • Establish SOPs, and train staff for system implementations and new service roll-outs
    • Support the implementation of NBS as the designated expert user and/or primary trainer
    • Analyse, identify, and report gaps between existing business requirements and NBS functionalities and establish new SOPs and work instructions
    • Represent the team in discussions with system vendors and external stakeholders regarding billing and finance systems
  • Others
    • Provide management decision support through data extraction, collation, and business analysis as required
    • Ensure timely reporting to management and other stakeholders
    • Facilitate external audits and respond to auditor requirements and queries

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