Data-Driven Customer Solutions Analyst

3 days ago


Singapore Future Electronics Full time

The Future Electronics team is looking for a skilled Data-Driven Customer Solutions Analyst to join our customer service department. In this role, you will be responsible for analyzing and reporting on backlog data to improve backlog management and overall customer service.

You will utilize advanced Excel skills to manage data, generate reports, and collaborate with internal teams to streamline processes.

  • Analyze and report on backlog trends and performance using advanced Excel functions (e.g., pivot tables, macros).
  • Provide clear and actionable insights to improve backlog management and overall customer service.
  • Collaborate with cross-functional teams and business partners to ensure timely order fulfillment and improve operational efficiency.

You will possess strong analytical, problem-solving, and technical troubleshooting skills, as well as excellent communication skills to explain technical issues and solutions to non-technical stakeholders.



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