Customer Experience Data Analyst

4 days ago


Singapore This is an IT support group Full time
Job Description

We are seeking an analytical professional to join our team as a Customer Experience Data Analyst. As a key member of the Customer Experience Analytics & Process Improvement (CX&PI) team, you will play a critical role in driving operational excellence across all aspects of our integrated resort.

Your primary responsibility will be to analyze data from various sources, identify trends and areas for improvement, and develop actionable insights to inform business decisions. You will also collaborate with cross-functional teams to design and implement process improvements, ensuring seamless execution and effective stakeholder engagement.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. If you have a proven track record of driving business results through data-driven decision making and enjoy working collaboratively in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Analyze service quality data to identify trends and areas for improvement
  • Develop actionable insights to inform business decisions
  • Collaborate with cross-functional teams to design and implement process improvements
  • Ensure seamless execution and effective stakeholder engagement


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