Client Success Manager
4 days ago
Seeking a talented individual to fill the role of Outreach Client Success Specialist.
About the JobWe are looking for a highly skilled professional to join our team as an Outreach Client Success Specialist. In this position, you will be responsible for collecting data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction.
Your primary goal will be to design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates. You will also be tasked with utilizing modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency.
In addition, you will apply advanced sampling methods to minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data. Your expertise in leveraging data analytics tools will be essential in validating and verifying the quality of survey data, exploring alternative data sources, and applying imputation methods to handle incomplete data.
As part of your responsibilities, you will analyze collected data and produce clear, actionable reports using data visualization tools to present findings effectively to stakeholders. Furthermore, you will develop and execute strategies to raise awareness of statistical products, ensuring they meet the diverse needs of various societal segments.
Key Responsibilities- Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction.
- Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates.
- Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency.
- Apply advanced sampling methods to minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data.
- Leverage data analytics tools to validate and verify the quality of survey data, explore alternative data sources, and apply imputation methods to handle incomplete data.
- Analyze collected data and produce clear, actionable reports using data visualization tools to present findings effectively to stakeholders.
- Develop and execute strategies to raise awareness of statistical products, ensuring they meet the diverse needs of various societal segments.
- Gain practical experience in survey operations and statistical processes.
- Rotate through different roles to understand various aspects of the department.
- Build your communication and interpersonal skills by engaging with a wide range of survey participants.
- Develop specialized expertise in areas that match your career aspirations.
- Good tertiary qualifications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- A keen learner and self-starter.
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