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APAC Retail Contact Center Performance Expert
1 week ago
We're seeking a highly motivated professional to join our Global Business Operations team as an individual contributor. You will focus on APAC Retail Contact Center performance and support decision-making for Apple's Global Retail Customer Care. This position owns key operational metrics for RCC.
The role requires in-depth understanding of contact center performance metrics and analytics. You'll drive operational performance improvement at vendor and Apple contact center sites by analyzing data, providing insights, and making recommendations.
