
Key Player for Last-Mile Logistics Operations
2 days ago
The primary objective of this role is to oversee and optimize the last-mile delivery process for overseas warehouses.
- Job Responsibilities:
- Coordinate daily logistics operations, including order processing, transportation arrangements, routing, status tracking, and exception handling.
- Monitor on-time delivery rates, analyze causes of delays, and implement improvement actions.
- Manage reverse logistics processes for returned shipments.
- Carrier Management:
- Develop and maintain partnerships with local last-mile logistics providers.
- Conduct carrier selection, negotiation, contract management, KPI evaluation, and performance reviews.
- Resolve billing, claims, disputes, and issues related to carriers in a timely manner.
- Cost Optimization:
- Analyze cost structures and identify opportunities for savings through transportation mode optimization, route planning, and rate negotiations.
- Monitor and analyze logistics budgets vs. actual spending.
- Process Optimization and System Support:
- Continuously optimize last-mile logistics processes to improve efficiency and accuracy.
- Be proficient in using logistics systems, order management systems, and carrier platforms for daily operations and data analysis.
- Participate in or lead system enhancement projects related to last-mile delivery.
- Customer Experience and Issue Resolution:
- Collaborate closely with customer service teams to promptly address delivery-related inquiries, complaints, and exceptions.
- Analyze customer feedback and drive improvements in service quality.
- Data Analysis and Reporting:
- Regularly generate and analyze key performance indicator reports for overseas last-mile logistics.
- Provide data insights to support decision-making and strategy development.
- Compliance and Risk Management:
- Ensure last-mile delivery operations comply with destination country regulations.
- Identify and manage potential risks in logistics operations.
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