Key Player for Last-Mile Logistics Operations

2 days ago


Singapore beBeeLogistics Full time $72,000 - $98,000
Logistics Supervisor Job Description

The primary objective of this role is to oversee and optimize the last-mile delivery process for overseas warehouses.

  • Job Responsibilities:
    • Coordinate daily logistics operations, including order processing, transportation arrangements, routing, status tracking, and exception handling.
    • Monitor on-time delivery rates, analyze causes of delays, and implement improvement actions.
    • Manage reverse logistics processes for returned shipments.
  • Carrier Management:
    • Develop and maintain partnerships with local last-mile logistics providers.
    • Conduct carrier selection, negotiation, contract management, KPI evaluation, and performance reviews.
    • Resolve billing, claims, disputes, and issues related to carriers in a timely manner.
  • Cost Optimization:
    • Analyze cost structures and identify opportunities for savings through transportation mode optimization, route planning, and rate negotiations.
    • Monitor and analyze logistics budgets vs. actual spending.
  • Process Optimization and System Support:
    • Continuously optimize last-mile logistics processes to improve efficiency and accuracy.
    • Be proficient in using logistics systems, order management systems, and carrier platforms for daily operations and data analysis.
    • Participate in or lead system enhancement projects related to last-mile delivery.
  • Customer Experience and Issue Resolution:
    • Collaborate closely with customer service teams to promptly address delivery-related inquiries, complaints, and exceptions.
    • Analyze customer feedback and drive improvements in service quality.
  • Data Analysis and Reporting:
    • Regularly generate and analyze key performance indicator reports for overseas last-mile logistics.
    • Provide data insights to support decision-making and strategy development.
  • Compliance and Risk Management:
    • Ensure last-mile delivery operations comply with destination country regulations.
    • Identify and manage potential risks in logistics operations.


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