Production Support Expert

2 weeks ago

Singapore beBeeSupport Full time $90,000 - $120,000
Key Roles and Responsibilities

As a Production Support Lead, you will oversee our Managed Services capabilities for trading and risk management systems on the Murex platform.

Key responsibilities include:

  • Supervising current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.
  • Bringing critical and quality-driven thinking to maintain high-quality standards.
  • Establishing a delivery and quality assurance framework with processes, best practices, and KPIs.
  • Defining a strategy for building tools and accelerators for improved support.
  • Managing client communications, ensuring alignment with SLAs and service delivery.
  • Selecting and coaching profiles, fostering a mindset for critical systems support.
  • Collaborating with technology and business teams to minimize stability issues.
  • Ensuring adherence to Incident, Change, and Problem Management protocols.
  • Introducing best practices and conducting regular reviews and meetings.
Essential Skills and Qualifications

Required skills and qualifications include:

  • 8+ years in production treasury application support for banks.
  • Knowledge of Treasury platform architecture (e.g., Murex or Calypso or Kondor).
  • Expertise in other trading platforms (e.g., Orchestrade, Finastra, FIS).
  • Experience managing support teams across APAC, including team building and restructuring.
  • Experience managing teams on 24x7 shifts.
  • Proven leadership in defining processes and best practices.
  • Strong background in Support Lead roles.
  • L1 & L2 application technical and functional support experience.
  • Proficiency in SQL, Pl/Sql, and system backups related to UNIX and Database.
  • Excellent team collaboration, written and verbal communication skills.
  • Effective stakeholder management.
  • Flexibility for shifts and weekends.

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