Network Systems Manager

2 weeks ago


Singapore AccorHotel Full time

We are seeking an experienced and dynamic Network Systems Manager to lead our IT team at AccorHotel in Singapore. In this role, you will oversee the network infrastructure, ensure seamless operations, and implement innovative technology solutions to enhance our guest experience.

Job Responsibilities
  • Network Operations: Ensure the smooth and efficient operation of the IT department, delivering prompt and efficient service to all departments.
  • Incident Management: Define and maintain written incident management policies and procedures, clearly outlining action to be taken and personnel to contact in case of incidents.
  • Security and Compliance: Ensure the physical and logical security of IT systems, ensuring hotel compliance with IT self-assessment requirements.
  • Performance Monitoring: Review and take necessary actions against IT Checklist completed by the IT Executive, including review of backup status.
  • User Access Management: Perform periodical user access reviews for various systems, ensuring proper integration of network and database server software.
  • Cybersecurity: Conduct capacity and performance studies, recommending appropriate action to maintain standards of performance and capacity, and perform fault isolation, problem determination, and problem resolution of standard set network and server problems.
  • Training and Support: Assist in performing hardware and software evaluation tests, determine appropriate installation or upgrade schedule, and maintain complete and thorough knowledge of new releases of network and server software.
  • Disaster Recovery: Document disaster recovery procedures and perform production turnover procedures with all applications, including Opera Cloud, Symphony Cloud, and other hotel systems.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, with relevant certifications (e.g., CompTIA, Cisco, Microsoft).
  • Minimum 5 years of IT experience, with at least 2 years in a managerial role, preferably in a hotel or hospitality environment.
  • Technical Skills: Proficiency in network administration, cybersecurity, and cloud-based solutions, with experience in property management systems (PMS), point-of-sale (POS) systems, and hotel-specific technology.
  • Problem-Solving Skills: Ability to troubleshoot and resolve IT issues quickly and efficiently to minimize downtime.
  • Communication Skills: Strong interpersonal skills to effectively train and support hotel staff on IT systems.
  • Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Estimated Salary

S$120,000 - S$180,000 per annum, depending on experience and qualifications.



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