Hotel Duty Manager Lead

7 days ago


Singapore DHI DOWNTOWN PTE. LTD. Full time
Job Description

We are seeking a highly skilled and experienced Hotel Duty Manager Lead to join our team at DHI DOWNTOWN PTE. LTD.

About the Role
  • This is a key position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
  • Conduct daily audits of Guest Services Agents' appearance, grooming, and hygiene and take a daily briefing.
  • Oversee associate posting, behavior, and posture at the main lobby area as well as entrance (inside and outside premises), access corridors, and lifts.
  • Evaluate per shift checklist and ensure all tasks are completed.
  • Supervise and assist Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk.
  • Conduct On-The-Job training for all Guest Services Agents.
  • Conduct periodic high balance checks in coordination with the accounting department.

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