Executive, Retail Operations Manager

1 month ago


Singapur, Singapore Wildlife Reserves Singapore Full time
Job Title: Executive, Retail

Mandai Wildlife Group is dedicated to protecting animals and nature, and we're seeking a talented Executive, Retail to join our team.

About the Role:

We're looking for a skilled and experienced retail professional to lead our retail operations and provide exceptional customer service. As an Executive, Retail, you will be responsible for coaching and training retail assistants, delivering exceptional customer service, and acquiring and demonstrating product knowledge.

Key Responsibilities:
  • Coach, train, and motivate retail assistants to ensure smooth day-to-day operations
  • Deliver exceptional customer service and answer guest queries on store/park-related matters
  • Acquire and demonstrate product knowledge and recommend suitable merchandise to guests
  • Gather and share feedback on product quality, pricing, and other relevant matters
  • Upkeep visual displays of merchandise and recommend changes as needed
  • Support and execute product launches and campaigns
  • Work with managers to meet financial targets, such as sales targets and reducing losses
  • Assist in periodic stocktakes and ensure stock accountability
  • Plan and execute stock ordering to reduce loss of sales opportunities
  • Operate SAP and point-of-sales systems, ensuring accuracy in inventory and revenue collection
  • Plan staff coverage and ensure accuracy in staff attendance reporting
Requirements:
  • Minimum GCE 'N'/'O' Level
  • Minimum 3 years of relevant experience
  • Prior retail supervisory experience preferred
  • Good communication skills
  • Able to commit to working on weekends and public holidays
About Us:

Mandai Wildlife Group is a leading wildlife and nature destination in Singapore, dedicated to caring for the planet and protecting animals and nature. We're committed to inspiring action for a healthier world through conservation education and innovative solutions.



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