Retail Operations Manager

1 month ago


Singapur, Singapore Mandai Wildlife Group Full time
Job Title: Executive, Retail

Mandai Wildlife Group is seeking a highly motivated and experienced retail professional to join our team as an Executive, Retail. This is an exciting opportunity to be part of a dynamic and growing organization that is committed to delivering exceptional customer experiences.

Key Responsibilities:
  • Coach, train, and motivate retail assistants to ensure smooth day-to-day operations at retail outlets.
  • Deliver exceptional customer service to guests and answer guest queries on store/park-related matters.
  • Actively acquire and demonstrate product knowledge and recommend suitable merchandise to guests.
  • Gather and share feedback on product quality, pricing, etc., and feedback to Managers for follow-up.
  • Upkeep visual displays of merchandise and recommend changes if needed.
  • Support and execute product launches and campaigns.
  • Work with Managers to meet financial targets (e.g., sales targets, reduce losses).
  • Assist in periodic stocktakes and ensure stock accountability.
  • Plan and execute stock ordering, reducing loss of sales opportunities.
  • Operate SAP and point-of-sales system, ensuring accuracy in inventory and revenue collection in compliance with standard operating procedures.
  • Plan staff coverage and ensure accuracy in staff attendance reporting.
Requirements:
  • Minimum GCE 'N'/'O' Level.
  • Minimum 3 years of relevant experience.
  • Prior retail supervisory experience preferred.
  • Good communication skills.
  • Able to commit on Weekends and Public Holidays.


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