Change Lead, Group Operational Excellence Specialist
1 week ago
We are seeking a highly skilled Change Lead to join our Group Operational Excellence team at OCBC Bank. As a Change Lead, you will play a key role in driving operational excellence across the group, working closely with Business Units and Functions to develop strategic approaches to optimise the operating model, streamline processes and partner them in driving initiatives to enhance customer service, employee experience, overall effectiveness, and productivity.
Key Responsibilities- Advise stakeholders by bringing a strategic point of view and sound approach to problem solving.
- Design and deliver engaging training sessions, workshops, and e-learning modules on continuous improvement.
- Stay up to date with industry trends and best practices in training and development to continuously enhance the internal training program.
- Represent GOE in stakeholders' discussions.
- Plan and lead employee engagements and projects.
- Manage and guide the work of junior team members throughout their project assignments.
We are looking for individuals with transformation and business experience to complement our existing team. The candidate should offer good financial services knowledge with a 'consulting toolkit'. The candidate must have at least 5 years of experience in transformation, process re-design or consulting experience with a reputable firm and/or transformation division of leading financial institutions.
In an ideal candidate, we look for:
- Proven experience in delivering strategy and transformation projects, preferably involving new business models.
- Ability to learn quickly, think strategically and critically, and articulate complex ideas in understandable ways.
- Good knowledge of how financial services businesses work and latest trends (including digital).
- Strong knowledge of instructional design principles, adult learning theories, and training methodologies.
- Comfortable working in an unstructured, cross-divisional, and multi-stakeholder environment.
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Change Lead, Group Operational Excellence
3 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout the RoleWe are seeking a highly skilled Change Lead to join our Group Operational Excellence team. As a key member of our team, you will play a critical role in driving operational excellence across the group.As a Change Lead, you will be responsible for managing and steering projects, working closely with leadership teams across divisions and...
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Change Lead, Group Operational Excellence
2 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout Group Operational Excellence (GOE)We are a diverse team of around 30 individuals based in Singapore, Malaysia, and Hong Kong. Our team members are either ex-consultants with financial industry experience or experienced change practitioners from leading financial institutions/global MNCs.Our mission is to be a trusted partner to the business in driving...
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Change Lead, Group Operational Excellence
1 week ago
Singapur, Singapore OCBC Bank Full timeAbout Group Operational ExcellenceWe are a diverse team of around 30 individuals based in Singapore, Malaysia, and Hong Kong. Our team members are either ex-consultants with financial industry experience or experienced change practitioners from leading financial institutions/global MNCs.Our mission is to be a trusted partner to the business in driving...
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Change Lead, Group Operational Excellence
2 weeks ago
Singapur, Singapore OCBC Bank Full timeAbout the RoleWe are seeking a highly skilled Change Lead to join our Group Operational Excellence team. As a key member of our team, you will be responsible for driving operational excellence across the group, working closely with Business Units and Functions to develop strategic approaches to optimize the operating model, streamline processes, and partner...
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Operational Excellence Specialist
3 weeks ago
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