Operational Excellence Specialist

3 weeks ago

Singapur, Singapore OCBC Bank Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Group Operational Excellence team as a Change Lead. As a key member of our team, you will play a critical role in driving operational excellence across the group.

As a Change Lead, you will be responsible for managing and steering projects, working closely with leadership teams across divisions and geographies. You will also work with Heads of Department within the division on project proposals to senior stakeholders.

Our team is focused on growing talent, and we offer a range of opportunities for career development and growth. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply.

Key Responsibilities
  • Advise stakeholders on strategic approaches to problem-solving and process improvement.
  • Design and deliver engaging training sessions, workshops, and e-learning modules on continuous improvement.
  • Stay up to date with industry trends and best practices in training and development to continuously enhance the internal training program.
  • Represent GOE in stakeholders' discussions.
  • Plan and lead employee engagements and projects.
  • Manage and guide the work of junior team members throughout their project assignments.
Requirements

We are looking for individuals with transformation and business experience to complement our existing team. The ideal candidate should have at least 5 years of experience in transformation, process re-design or consulting experience with a reputable firm and/or transformation division of leading financial institutions.

The candidate should offer good financial services knowledge with a 'consulting toolkit'. In an ideal candidate, we look for:

  • Proven experience in delivering strategy and transformation projects, preferably involving new business models.
  • Ability to learn quickly, think strategically and critically, and articulate complex ideas in understandable ways.
  • Good knowledge of how financial services businesses work and latest trends (including digital).
  • Strong knowledge of instructional design principles, adult learning theories, and training methodologies.
  • Comfortable working in an unstructured, cross-divisional, and multi-stakeholder environment.
About OCBC Bank

OCBC Bank is a leading financial services group in Southeast Asia, with a presence in 19 countries and territories. We are committed to delivering exceptional customer service and building long-term relationships with our customers.

We are proud to be a diverse and inclusive organization, with a strong commitment to developing our people and creating opportunities for career growth and development.

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