Operational Excellence Specialist

2 months ago


Singapur, Singapore PRISM+ Full time

Role Overview

The Operations Specialist is responsible for defining project priorities and timelines, aligning them with the strategic goals and operational objectives of the organization. This position offers specialized guidance, facilitation, and support to management, faculty, staff, and students in creating and executing efficient systems, procedures, programs, and practices.

Key Responsibilities

  • Coordinate with the Installation Department for renovation-related projects.
  • Conduct site surveys in the absence of a designated surveyor.
  • Manage Return Merchandise Authorization (RMA) cases as required.
  • Provide support to the installation team when necessary.
  • Perform servicing duties as needed.
  • Monitor the installation team’s performance and report on compliance with workmanship standards.
  • Engage in troubleshooting and training activities.
  • Oversee quality control of installation projects.
  • Complete additional tasks as assigned by the Operations Director, Manager, or Executive.
  • Assist customers in resolving issues related to smart home applications.

Qualifications

  • Availability for a 5.5-day work week.
  • Ability to establish strong relationships with customers.
  • Proficient in coordinating installation activities.
  • Willingness to travel for on-site client services.
  • Possession of a Class 3 Driving License.

Benefits Offered

  • Annual salary increment.
  • Performance-based bonuses.
  • Comprehensive health benefits.
  • Birthday leave policy.


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