Customer Service Officer Transformation

2 weeks ago


Singapore PET LOVERS CENTRE PTE. LTD. Full time
Job Summary

We are seeking a highly motivated Customer Service Officer to join our team at PET LOVERS CENTRE PTE. LTD.

About the Role

This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

The successful candidate will be responsible for facilitating order processing, responding to customer inquiries, managing stock levels, and liaising with customers to ensure timely delivery of products.

Key Responsibilities
  • Facilitate order processing via phone, internet, or email to meet customer needs.
  • Respond to customer inquiries independently and provide accurate information.
  • Ensure sufficient stock levels for delivery by monitoring inventory and communicating with customers about availability.
  • Liaise with customers to resolve any issues related to stock availability or delivery schedules.
  • Manage complaints and claims from customer interactions and respond promptly.
Requirements

To succeed in this role, you must possess excellent communication and interpersonal skills, as well as strong organizational abilities.

  • Bachelor's degree or equivalent qualification.
  • Minimum GCE 'O' Levels qualification.
  • Good verbal and written communication skills.
  • Excellent customer service skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

In return for your hard work and dedication, we offer a competitive salary package including:

  • Estimated Salary: SGD 3,200 - SGD 4,500 per month.
  • Medical Reimbursement
  • Health Insurance
  • Staff Purchase Discount
  • Long Service Award
  • Company Uniform Provided
  • Free corporate gym access


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