Datacenter Operations Manager

4 weeks ago

Singapur, Singapore Microsoft Full time
Overview

At Microsoft, we are committed to fostering an inclusive work environment that empowers our employees to make a positive impact on our culture every day. We are seeking a highly skilled and experienced General Manager for Datacenter Field Operations to join our Cloud Operations & Innovation (CO+I) team.

Job Summary

The General Manager for Datacenter Field Operations will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This position will lead the delivery of world-class support services across several data center metros in the Europe, Middle East, and Africa (EMEA) Region.

Responsibilities
  • Lead the delivery of world-class support services across several data center metros in the EMEA Region.
  • Interact and maintain relationships with various authorities and partners across all sectors of the datacenter industry.
  • Use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and availability.
  • Empower a culture of safety, security, and compliance in all aspects of datacenter operations.
  • Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines, including government entities, senior Microsoft leaders, suppliers, partners, technicians, and customers.
  • Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.
  • Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your region.
  • Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Region.
  • Ensure financial management of your region including the development of detailed budgets, forecasts, and management of operational and capital spending.
  • Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.
  • Collaborate with global and regional management teams and contribute to improvement programs.
  • Set strategy, champion and activate D&I plan, inclusion throughout talent process, and diversity recruiting strategy.
Requirements
  • 15+ years leadership and management experience in a production, mission-critical, 24x7 operations environment.
  • 10+ years' experience managing large vendor multi-year contracts and operating entities.
  • 10+ years' experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.
Preferred Qualifications
  • BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.
  • Ability to successfully influence across a highly matrixed set of stakeholders to achieve objectives.
  • Experience successfully managing high volume technical service delivery across a distributed portfolio.
  • Strong working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).
  • Knowledge of critical environment concepts and infrastructure (e.g., Electrical Distribution, Mechanical Cooling Systems, etc.).
  • A solid understanding of financial management, budgeting, and forecasting.
  • Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.).
  • Project or program management experience and certification(s) (e.g., Six Sigma, Kaizen, PMI, etc.).
What We Offer
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

  • Datacenter Operations Manager

    2 months ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we are committed to fostering an inclusive work environment that empowers our employees to make a positive impact on our culture every day. We are seeking a highly skilled and experienced General Manager for Datacenter Field Operations to join our Cloud Operations & Innovation (CO+I) team.Job SummaryThe General Manager for Datacenter...

  • Datacenter Operations Manager

    1 month ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we are committed to fostering an inclusive work environment that empowers our employees to make a positive impact on our culture every day. We are seeking a highly skilled and experienced General Manager for Datacenter Field Operations to join our Cloud Operations & Innovation (CO+I) team.Job SummaryThe General Manager for Datacenter...

  • General Manager for Datacenter Field Operations

    2 months ago

    Singapur, Singapore Microsoft Full time

    About the RoleMicrosoft is seeking a highly experienced General Manager for Datacenter Field Operations to lead the delivery of world-class support services across several data center metros in the Europe, Middle East, and Africa (EMEA) Region. As a key member of the Cloud Operations & Innovation (CO+I) team, you will be responsible for empowering a culture...

  • General Manager for Datacenter Field Operations

    5 months ago

    Singapur, Singapore Microsoft Full time

    Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a General Manager for Datacenter Field Operations. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...

  • Datacenter Construction Project Manager

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we are committed to creating an inclusive work environment that fosters growth and innovation. As the Datacenter Construction Project Manager, you will play a key role in delivering large-scale datacenter construction projects on time and to the satisfaction of clients.Our Cloud Operations & Innovation (CO+I) team is responsible for...

  • Datacenter Construction Project Manager

    2 months ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we're committed to creating an inclusive work environment that empowers our employees to make a positive impact on our culture every day. We're seeking a highly skilled Datacenter Construction Project Manager to join our Cloud Operations & Innovation (CO+I) team.ResponsibilitiesAs a key member of our team, you'll be responsible for...

  • Datacenter EPC Integrated Planner

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    Job Title: Datacenter EPC Integrated PlannerMicrosoft is committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We are seeking a Senior Datacenter EPC Integrated Planner and Scheduler to join our Cloud Operations & Innovation (CO+I) team.Job SummaryAs a Senior Datacenter EPC Integrated Planner and...

  • Datacenter EPC Integrated Planner

    6 months ago

    Singapur, Singapore Microsoft Full time

    Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Datacenter EPC Integrated Planner and Scheduler. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a...

  • Datacenter EPC Integrated Planner and Scheduler

    1 month ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we're committed to creating an inclusive work environment that empowers employees to make a positive impact every day. As a Senior Datacenter EPC Integrated Planner and Scheduler, you'll play a key role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox,...

  • Datacentre Security Operations Manager

    5 months ago

    Singapur, Singapore Microsoft Full time

    Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Security Operations Manager. As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a global team dedicated...

  • Datacentre Security Operations Manager

    1 month ago

    Singapur, Singapore Microsoft Full time

    Job Title: Datacentre Security Operations ManagerMicrosoft is committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We are seeking a highly skilled Datacentre Security Operations Manager to join our team in CO+I Physical Security.As a Datacentre Security Operations Manager, you will be part of a...

  • Principal Field Operations Integration Manager

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    Job SummaryMicrosoft is seeking a highly experienced and skilled Principal Field Operations Integration Manager to join our Cloud Operations & Innovation team. As a key member of our team, you will be responsible for delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services.The ideal candidate will have at...

  • Principal Field Operations Integration Manager

    5 months ago

    Singapur, Singapore Microsoft Full time

    Overview Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As Principal Field Operations Integration Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's dedicated online services. All of Microsoft’s Cloud Operations & Innovation...

  • Datacentre Security Operations Manager

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    Job SummaryWe are seeking a highly skilled Datacentre Security Operations Manager to join our team at Microsoft. As a key member of our Cloud Operations & Innovation (CO+I) team, you will be responsible for delivering physical security services that meet Microsoft and customer requirements to protect people, information, and critical...

  • Business Operations Manager

    2 months ago

    Singapur, Singapore Microsoft Full time

    Job Title: Business Program Manager - Critical EnvironmentOverviewMicrosoft's Cloud Operations & Innovation (CO+I) is the driving force behind our cloud services. As a CO+I Business Program Manager - Critical Environment, you will play a pivotal role in delivering the core infrastructure and foundational technologies for Microsoft's online services,...

  • Principal Field Operations Integration Manager

    2 months ago

    Singapur, Singapore Microsoft Full time

    Job Title: Principal Field Operations Integration ManagerMicrosoft is seeking a highly experienced and skilled Principal Field Operations Integration Manager to join our Cloud Operations & Innovation (CO+I) team. As a key member of our global datacenter operations team, you will play a critical role in delivering the core infrastructure and foundational...

  • Principal Field Operations Integration Manager

    2 months ago

    Singapur, Singapore Microsoft Full time

    Job Title: Principal Field Operations Integration ManagerMicrosoft is seeking a highly experienced and skilled Principal Field Operations Integration Manager to join our Cloud Operations & Innovation (CO+I) team. As a key member of our global datacenter operations team, you will play a critical role in delivering the core infrastructure and foundational...

  • Principal Critical Environment Program Manager

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    OverviewAt Microsoft, we're committed to creating an inclusive work environment that fosters growth and innovation. As a Principal Critical Environment Program Manager, you'll play a key role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure...

  • Critical Environment Operations Manager

    6 months ago

    Singapur, Singapore Microsoft Full time

    Overview Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the...

  • Critical Environment Operations Manager

    4 weeks ago

    Singapur, Singapore Microsoft Full time

    Job SummaryMicrosoft is seeking a highly skilled Critical Environment Operations Manager to join our team. As a key member of our Cloud Infrastructure and Operations (MCIO) team, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses.ResponsibilitiesEmpower a culture of...