General Manager for Datacenter Field Operations

2 months ago

Singapur, Singapore Microsoft Full time

About the Role

Microsoft is seeking a highly experienced General Manager for Datacenter Field Operations to lead the delivery of world-class support services across several data center metros in the Europe, Middle East, and Africa (EMEA) Region. As a key member of the Cloud Operations & Innovation (CO+I) team, you will be responsible for empowering a culture of safety, security, and compliance in all aspects of datacenter operations.

Responsibilities

  • Empower a culture of safety, security, and compliance in all aspects of datacenter operations
  • Creates alignments, drives collaboration and partnerships across the area(s) they are accountable for and across broader, related areas and parts of the organization.
  • Responsible for driving change and cultural transformation within their area of accountability as a coach, mentor, or program-leader.
  • Leadership, management, coaching, and development of Microsoft full-time employees across datacenters in your region.
  • Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines, such as government entities, senior Microsoft leaders, suppliers, partners, technicians, and customers.
  • Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.
  • Responsible for ensuring the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth within your region.
  • Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your Region.
  • Ensure financial management of your region including the development of detailed budgets, forecasts, and management of operational and capital spending.
  • Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.
  • Collaborate with global and regional management teams and contribute to improvement programs.
  • Sets strategy, champion and activate D&I plan, inclusion throughout talent process, and diversity recruiting strategy.
  • Influences perspectives and actions, while providing counsel and insights to Datacenter leaders within their area(s) of accountability and leaders in related areas/area.
  • Collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers.

Requirements

  • 15+ years leadership and management experience in a production, mission-critical, 24x7 operations environment.
  • 10+ years' experience managing large vendor multi-year contracts and operating entities.
  • 10+ years' experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.

Preferred Qualifications

  • BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.
  • Ability to successfully influence across a highly matrixed set of stakeholders to achieve objectives.
  • Experience successfully managing high volume technical service delivery across a distributed portfolio.
  • Strong working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).
  • Knowledge of critical environment concepts and infrastructure (e.g., Electrical Distribution, Mechanical Cooling Systems, etc.).
  • A solid understanding of financial management, budgeting, and forecasting.
  • Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.).
  • Project or program management experience and certification(s) (e.g., Six Sigma, Kaizen, PMI, etc.).

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