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Career Consultant

2 months ago


Singapore ANGUSKNIGHT SINGAPORE PTE. LTD. Full time
Job Title: Career Consultant

ANGUSKNIGHT SINGAPORE PTE. LTD. is seeking a highly skilled Career Consultant to join our team. As a Career Consultant, you will play a vital role in transforming the lives of local PMETs by championing opportunities for them through building great working relationships with employers and supporting their transition back into work.

Key Responsibilities:
  • Client Engagement:
    • Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in
    • Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs
    • Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment
    • Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary
    • Motivate, encourage and empower Job Seekers throughout their job search journey
  • Business Partnering:
    • Work with the business development team to communicate and value-add of AKG/ CMP Programme to build relationships with employers and secure new vacancies
    • Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly
    • Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors
  • In-Work Support:
    • Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
    • Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment
  • Administration & Quality:
    • Adhere to AKG, Project and WSG guidelines, policies, and procedures at all times
    • Document all correspondences and support rendered to Job Seekers on CRM system
    • Ensure Job Seeker details on all systems are updated in a timely and accurate manner
    • Provide accurate and timely reporting on all relevant activities
    • Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements
    Requirements:
    • Minimum Diploma / Degree qualification
    • Minimum 4 years of working experience with relevant transferable skills
    • IT-savvy with the ability to pick up new systems / software
    • Experience working in a customer-facing environment
    • Evidence of setting and achieving targets across a broad range of KPIs
    Skills and Attributes:
    • Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
    • Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve issues
    • Strong interpersonal skills – specifically around building rapport, listening, asking good questions and influencing skills to build and maintain effective relationships
    • Customer-focused, with a strong commitment to customer care
    • An organised and effective planner with an eye for detail
    • Able to manage own time and the time allotted to clients effectively
    Remuneration:
    • Remuneration shall be commensurate with relevant experience
    • Role is also eligible for monthly/ quarterly incentive bonus on top of company's AWS/ Performance bonus
    • Flexible Benefits of $1000 per year upon 1st year anniversary
    • Team bonding activities
    • Birthday Celebration
    • Hybrid work arrangement