Rental Experience Professional

5 days ago

Singapore beBeeCustomerExperience Full time $50,000 - $70,000

Job Overview:

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We are seeking a dynamic and customer-focused individual to excel in our Rental Experience team. As a key representative of our business, you will be responsible for delivering exceptional service to customers throughout their rental journey. Your primary objective will be to ensure seamless interactions with customers, optimize day-to-day operations, and maintain a welcoming environment.

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Main Responsibilities:

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  • Assist customers with the rental process – from welcoming them at the lounge to explaining rental policies, procedures, checking out/receiving rental vehicles and answering any questions they may have.">
  • Verify and manage rental agreements, including proper documentation and compliance with company policies.">
  • Coordinate the daily movement of rental vehicles to optimize fleet utilization, ensure timely availability for customers, and streamline the rental process.">
  • Execute quality control measures to ensure rental vehicles meet optimal safety and cleanliness standards.">
  • Actively promote relevant additional services, upgrades, and products to customers to drive revenue growth and increase sales during the rental process.">
  • Maintain the cleanliness, organization, and ambiance of the lounge, ensuring that it remains a welcoming space for customers to relax and wait for their rental vehicles.">
  • Collaborate with other teams to ensure a cohesive and positive customer experience across all touchpoints, amplify revenue performance, and facilitate efficient vehicle movement.">
  • Continuously look for ways to enhance the overall rental experience for customers, providing recommendations and implementing improvements as needed.">
  • Perform various administrative tasks related to rental operations, such as data entry, documentation, and record-keeping to support revenue tracking, lounge maintenance, vehicle movement planning, and customer satisfaction.">
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Required Skills and Qualifications:

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  • Diploma in Business, Operations Management, or a related field.">
  • Previous experience in customer service, hospitality, sales, fleet management, or a related field is preferred.">
  • Strong problem-solving skills with the ability to think quickly and make sound decisions in a fast-paced environment.">
  • Ability to work collaboratively with cross-functional teams and external partners.">
  • Customer-focused mindset with a commitment to delivering exceptional service.">
  • Class 3/3A/3C driver's license is a must, with at least 2 years of driving experience.">
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Skills:

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  • Excellent Communication">
  • Quality Control">
  • Customer Experience">
  • Housekeeping">
  • Customer Relationships">
  • Operations Management">
  • Vehicles">
  • Data Entry">
  • Customer-focused">
  • Fleet Management">
  • Good Communication">
  • Revenue Growth">
  • Cashiering">
  • Customer Satisfaction">
  • Team Player">
  • Customer Service">
  • Able To Work Independently">
  • Hospitality">
  • Customer Service Experience">
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Skills Keyword: CustomerExperience,

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