IT Technical Support Specialist
4 days ago
We are seeking a highly motivated and skilled IT Technical Support Specialist to join our team at ENVIRO-HUB HOLDINGS LTD.
About the Role:- Provide internal technical support, answering queries either onsite or via email/phone with attention to detail and excellent customer service skills.
- Set up emails for staff requirements efficiently and effectively.
- Perform monthly system health checks and reporting to ensure seamless operations.
- Configure and troubleshoot network managed switches to resolve connectivity issues.
- Support Microsoft 365 solutions to enhance productivity and collaboration.
- Implement and configure new tools, fix bugs, and assist staff to use IT systems proficiently.
- Provide comprehensive IT/end-user support (setup and deploy computers, IT equipment, software, patches, troubleshooting, etc.)
- Manage incident workflows, including timely escalation as necessary.
- Initiate vendor support requests when required.
- Identify and resolve any IT problems that arise promptly.
Key Responsibilities:
- Degree in Information Technology, Computer Science, or related field, with relevant work experience preferred.
- Able to diagnose and troubleshoot basic technical issues confidently.
- The contract is renewable on a six-to-twelve-month basis.
- A standard five-day workweek applies.
Benefits and Perks:
- Annual leave and medical benefits after three months of employment with us.
- Nearby transportation options available from Boon Lay MRT.
- Lunch provided during working hours.
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