Operational Director
21 hours ago
Aurantis Group, a leading music education provider in Singapore, is seeking an experienced Centre Manager to oversee daily operations and drive sales growth at our centres. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, leading high-performing teams, and driving business results.
Key Responsibilities- Customer Experience Excellence: Lead by example, fostering a culture of customer-centricity among team members, ensuring seamless and memorable experiences for students and parents.
- Sales Growth and Performance: Develop and execute strategies to achieve assigned monthly lead generation, sales/enrolments, and conversion targets, driving centre growth and revenue expansion.
- Team Leadership and Development: Mentor and coach team members to enhance their skills and performance, promoting a positive work environment aligned with company values.
- Culture and Etiquette: Champion a 5-star hotel experience across all aspects of centre operations, ensuring upkeep, cleanliness, and overall experiential quality.
- Communication and Transparency: Maintain open and aligned communication with the management team, proactively addressing concerns and issues to foster collaboration and responsiveness.
- Curriculum System Adoption: Drive full adoption and attainment of set goals for the Enigma system, ensuring compliance with all directives.
- Documentation and Reporting: Track and report team evaluations, development, and improvement plans, providing actionable insights to inform centre growth strategies.
- At least 2-3 years' experience in customer service, with at least 1 year in a manager-level position
- Strong sense of adaptability and leadership
- Excellent written and spoken English proficiency (Bilingual/trilingual a plus)
- Goal-driven individuals with the ability to focus and prioritize tasks that drive centre growth
- Positive, extroverted, and outgoing personality with a passion for customer service
Aurantis Group Pte Ltd, founded in 2013, revolutionized music education in Singapore through its innovative business model and dedication to transformative musical experiences. We strive to empower every student through creative arts education, shaping a future where students develop intellectual, emotional, physical, and spiritual gifts to overcome challenges and seize opportunities in the 21st century and beyond.
Salary and BenefitsThe estimated salary for this role is $4,000 per month, with additional incentives up to $1,400 based on individual and centre performance. Additional benefits include professional growth opportunities, recognition programs, and a supportive work environment.
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