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IT Support Professional

3 weeks ago

Singapore beBeeSkillful Full time $6,000 - $8,000
Job Title: Service Desk Analyst

We are seeking a skilled Service Desk Analyst to join our team in Singapore. This role involves providing first-line and occasional second-line IT support across our global infrastructure, ensuring consistent and professional service to staff and clients.

Responsibilities:
  • Deliver telephone and deskside IT support
  • Manage service requests and incidents via logging systems
  • Collaborate with global IT teams to ensure prompt issue resolution
Requirements:
  1. Minimum 4 years of IT support experience, including at least 3 years in a first-line support role
  2. Strong customer service and soft skills
  3. Proficiency in Windows 10, Microsoft Office, VPN, and Citrix
  4. Experience with Active Directory, Remote Exchange Console, and ITIL practices
Benefits:
  • A competitive salary package
  • A comprehensive benefits program
  • Ongoing training and development opportunities
Why Work With Us?

We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, we would love to hear from you.