Customer Service Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $25,000 - $40,000

Customer Service Role

">

We are seeking a highly motivated and customer-focused individual to join our team. The successful candidate will be responsible for providing exceptional customer service to valued clients, ensuring their needs are met and exceeded.

">

 

">

Key Responsibilities:

">
  • Manage the Raffles Prestige WhatsApp channel, responding to general programme-related enquiries and F&B reservation support requests in a timely and courteous manner.">
  • Deliver personalised VIP engagement as a representative of Raffles City, offering attentive concierge service to Raffles Prestige's top-tier clientele and fostering long-term loyalty.">
  • Support exclusive Raffles Prestige events by assisting in the seamless execution of high-touch member events, from guest registration and hosting to coordination with internal stakeholders and brand partners.">
  • Provide proactive member assistance by anticipating members' needs and delivering thoughtful recommendations on dining, shopping, and event experiences curated to their preferences.">
  • Manage the customer service counter and exhibit excellent customer service skills in the course of duty.">
  • Roving duties of the mall, including common areas and retail spaces, to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.">
  • Provide timely and accurate clarification and advice to enquiries from the public.">
  • Handle customers' feedback and complaints.">
  • Perform paging and in-house announcement based on standard guidelines.">
  • Provide timely and accurate clarification and assistance to shopper enquiries received at the concierge counters and via the official email channel.">
  • Handle and administer lost and found items.">
  • Assist in the execution of the mall's promotions and events.">
  • Upsell the CapitaStar Loyalty program and eCapitaVoucher.">
  • Introduce to the public CapitaLand's enhanced customer service through digital solutions, such as eGift-With-Purchase, CapitaStar applications, and eCapitaVoucher.">
  • Mall round duties for in-mall Marketing Communication facilities inspection.">
  • Educate mall retailers on eCapitaVoucher acceptance.">
  • Manage partners' loyal programme redemptions.">
  • Handle administrative duties.">

 

">

Requirements:

">
  • GCE'O' Levels and above.">
  • Preferably with 1 or 2 years' working experience in a similar capacity.">
  • A team player with a pleasant disposition.">
  • High self-initiative and attentive to details.">
  • Knowledge of local dialects is an advantage.">
  • Required to work on 6 days rotating shifts, including weekends and Public Holidays.">
  • Must be computer literate, customer-oriented with good communication and interpersonal skills.">
">

 

">

Benefits:

">
  • Comprehensive medical coverage.">
  • Training and development opportunities.">
  • Subsidised rates at Ascott serviced residences.">
  • Strong advocate of staff volunteerism.">
  • Wellness programmes.">

  • Play Facilitator

    5 days ago

    Singapore SAFRA National Service Association Full time

    SAFRA invites suitably qualified candidates to fill the following position: Play Specialist Kidz Amaze is Singapore’s largest specially designed indoor playground. We are looking for outgoing Play Specialists who enjoy and have a passion working with children at Kidz Amaze. Responsibilities: 1. To ensure good customer service practices are carried...

  • Customer Service Specialist

    1 week ago

    Singapore beBeeCustomerService Full time

    Customer Service Specialist Job Overview: As a Customer Service Specialist, you will be the primary point of contact for our customers. You will handle inbound calls, provide accurate information, and resolve issues promptly. Key Responsibilities: Handle customer inquiries, requests, and complaints via phone calls. Deliver accurate product,...

  • Customer Service Specialist

    2 weeks ago

    Singapore beBeeCustomerService Remote Work Freelance Full time $30,000 - $40,000

    Customer Service SpecialistJob Overview:As a Customer Service Specialist, you will be the primary point of contact for our customers. You will handle inbound calls, provide accurate information, and resolve issues promptly.Key Responsibilities:Handle customer inquiries, requests, and complaints via phone calls.Deliver accurate product, service, and policy...

  • Client Services Specialist

    2 weeks ago

    Singapore Moody's Investors Service Full time

    **Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...

  • Customer Service Specialist

    1 week ago

    Singapore ZUJU GAMEPLAY PTE. LTD. Full time

    **Minimum Qualifications**: - Open to Shift Work (Weekends & Public Holidays) - Excellent interpersonal skills, a true people person - Experience in Customer Support processes **Preferred Qualifications**: - Highly organized and able to address multiple projects in parallel - 2+ years’ experience with digitally based environments **About the Job**: We...

  • Customer Service Specialist

    1 week ago

    Singapore beBeeCustomerService Full time

    Job Title: Customer Service Specialist Are you a customer-centric professional seeking a challenging role where you can make a real impact?This is an exciting opportunity to join our team as a Customer Service Specialist, where you will play a key role in delivering exceptional customer experiences. As a Customer Service Specialist, you will be responsible...

  • Customer Service Specialist

    2 weeks ago

    Singapore beBeeCustomerService Full time $27,000 - $42,000

    Job Title:Customer Service SpecialistAre you a customer-centric professional seeking a challenging role where you can make a real impact?This is an exciting opportunity to join our team as a Customer Service Specialist, where you will play a key role in delivering exceptional customer experiences. As a Customer Service Specialist, you will be responsible for...

  • Customer Service Specialist

    3 days ago

    Singapore Future Electronics Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Future Electronics Recruiting Specialist @ Future Electronics, a WT Microelectronics Company | Talent Acquisition, HR About the Role The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are...

  • Customer Service Specialist

    1 week ago

    Singapore beBeeCommunication Full time $45,000 - $55,000

    Customer Service SpecialistThe Customer Service Specialist is responsible for delivering exceptional customer experiences through timely and accurate resolutions.Key Responsibilities:Provide prompt and professional assistance to customers via various communication channelsResolve customer complaints in a fair and efficient mannerWork collaboratively with the...

  • Customer Service Specialist

    2 weeks ago

    Singapore beBeeCustomer Full time

    Job Title: Customer Service Specialist We are seeking a highly motivated and organized individual to join our team as a Customer Service Specialist. Key Responsibilities: To deliver exceptional customer service and ensure the smooth operation of our cafe. To develop skills in beverage preparation, customer service, and teamwork. The ideal...