Shop Project Operations Manager

4 weeks ago


Singapur, Singapore TikTok Full time
About the Team

TikTok's Governance and Experience team is a global organization dedicated to delivering exceptional customer experiences and promoting a sustainable and risk-free sales environment. As part of this team, the Service and Moderation team is responsible for ensuring that every user of TikTok Shop has a trustworthy and excellent service experience.

Job Summary

We are seeking a Project Operation Manager to drive effective project implementation and coordination across functions within APAC. The successful candidate will be responsible for managing regional key projects, developing key collaboration processes, and ensuring organizational efficiency and quality improvement.

Key Responsibilities
  • Manage regional key projects and drive effective project implementation
  • Coordinate communication and collaboration across functions within APAC, collect cross-team requirements, and develop key collaboration processes
  • Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together
  • Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making
  • Collaborate with program teams and stakeholders to identify, evaluate, and address risks, opportunities, and dependencies across programs
  • Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
Requirements
  • 3-5 years of project management experience, preferably in an e-commerce or high growth environment
  • Good critical and logical thinking, able to manage different types of projects through comprehensive planning, risk identifying, problem solving, and SOP establishment
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
  • Experience in planning and leading strategic initiatives, familiar with metric design and A/B test process
  • Highly organized and detail-oriented with a proactive work-style
Preferred Qualifications
  • Adaptable, fast learner, and highly motivated with experience in operations and management
  • Experience in building a project from scratch to finish is preferred


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