Body Shop Operations Manager

3 weeks ago


Singapur, Singapore FLINTEX CONSULTING PTE. LTD. Full time
Job Summary

The Body Shop Operations Manager is responsible for directing work activities of the Body Shop staff, ensuring adherence to deadlines and productivity levels, while maintaining quality standards. This role contributes to achieving targeted profit for the department and maintains customer satisfaction standards, while containing expenses.

Key Responsibilities

1. Direct work activities of Body Shop employees, including their observance of deadlines and productivity levels.
2. Handle customer complaints and provide resolution in a timely manner.
3. Enforce control on supplies/consumables usage to reduce wastage.
4. Establish/enforce procedures/tools to monitor repair progress, with recovery process in place to handle expected delays or overdue cases.
5. Identify problems, develop and introduce systems and procedures to streamline efficiencies.
6. Create/distribute periodical reports to management on repair status and Bodyshop performance indicators.

Requirements

Management Skills, Preventive Maintenance, Leadership, Control Valves, Process Improvement, Housekeeping, Interpersonal Skills, Workplace Safety, Problem Solving, Fabrication, Vehicles, Customer Satisfaction, Microsoft Word, Customer Service, Instrumentation, People Management

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