Front Desk Associate
1 month ago
Job Summary
We are seeking a highly skilled and customer-focused Front Office professional to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Conduct tours of local areas, explaining local points of interest and providing guests with directions and information regarding property amenities and services.
- Identify and explain room features to guests, ensuring they have a smooth and enjoyable stay.
- Arrange transportation for guests and visitors, and communicate VIP arrivals to designated personnel.
- Process, organize, and coordinate check-ins, check-outs, room assignments, and reservations, while maintaining confidentiality and protecting company assets.
- Log all guest requests, incidents, and comment cards into the computer, and prepare and send faxes to appropriate personnel and guests.
- Coordinate delivery of packages and communicate parking procedures to guests and visitors.
Requirements
- Follow company policies and procedures, and maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards, and anticipate and address their service needs.
- Assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and prepare and review written documents accurately and completely.
- Assist management in training, scheduling, evaluating, motivating, and coaching employees, and serve as a role model.
- Develop and maintain positive working relationships with others, and support the team to reach common goals.
About Marriott International
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, and are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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