Global System Leadership Expert

1 week ago

Singapore beBeeLeadership Full time $90,000 - $120,000

Job Description:

We are seeking a seasoned system leader to join our global team. As a system leadership professional, you will be responsible for leading teams and supporting multiple projects deploying ServiceNow based solutions.

Your duties include working directly with clients, analyzing and planning business strategy, and advising clients on technology solutions.

You will also be responsible for delivering outcomes for our clients, which involves conducting needs assessments, configuring applications, integrating third-party apps, building and maintaining relationships, training, and ongoing client support and follow-up.

The role requires technical strength and the ability to work with customers to ensure their business requirements are solved through technology, people, and process solutions.

Additionally, you will provide leadership focus for both your team and the clients you are supporting.

  • Participation in client engagements, reporting to engagement managers
  • ServiceNow platform development
  • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
  • End-to-End development and complex workflows
  • Applies innovative technical solutions to business and application processes
  • Defines and documents procedures for processes and workflows
  • Works on multiple projects as a project team member, occasionally as a project leader
  • Responsible for troubleshooting problems as reported by users
  • Communicates effectively with management and other members of the project
  • Additional duties as assigned and defined by management
  • Investigate, document, and analyze key client organizational processes
  • Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction
  • Take charge of finding information sources, gathering, and interpreting problem statements, execute analysis and present findings to team members and stakeholders
  • Contribute to the development of a strategic vision for product development and enhancement
  • Design and architecture solutions in appropriate platforms
  • Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements
  • Providing advice to customers regarding industry best practices and process methodology
  • Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas
  • Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems
  • Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification
  • Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance.
  • Provides help to management, including hiring and training, and keeps control updated on team performance.
  • Own project delivery.

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