Group Tour Operations Specialist

13 hours ago


Singapore beBeeOperations Full time $80,000 - $120,000
Operations Executive Job Summary

About Our Company:

We deliver inspiring solutions and experiences that create value for our partners and society. Our portfolio of products and services is built on 100+ years of destination management expertise.

We offer a wide range of solutions, including tours, technical visits, educational tours, and meetings. Our product portfolio includes excursions and guaranteed departure tours devised and delivered by our specialists.

We cater to customer needs in close collaboration with suppliers, powered by our team of experts - enabling us to make a real difference.

Main Responsibilities:
  • Gathering Information:
    • Gather group information, including flight details and group purpose.
    • Review itinerary and requested services.
  • Quotations:
    • Make proper quotations from the system following all information and requests.
    • Prepare quote sheets and sales sheets.
    • Get selling prices from sales teams and send offer letters to agents.
  • Follow-up Offers with Calls:
    • Ensure agents receive offers properly.
    • Get feedback on offers and pass related information to sales teams for further action.
  • Daily Operation Works:
    • New group bookings, including series and ad hoc.
    • PUSH confirmation of services, including hotels and ground services.
    • Deadline control.
    • Revenue/budget control.
    • Regular update of sign-up passengers.
    • Communicate with agents, LPICs, and HRD people when necessary.
    • Cancel groups when required and follow up cancellation fees if any.
    • Materialize groups when approved by agents and ensure all services are confirmed properly by due time.
    • Change services and follow up confirmation by due time.
    • Finalize groups and send out final documents to agents.
    • Check BIS reports and create invoices.
    • Troubleshooting while groups are on the trip.
    • Join weekly operation team meetings for information sharing and case studies.
  • Complete Assignment and Reports to Supervisor/Operation Manager:
Requirements:
  • Be detail-oriented and able to work under pressure.
  • Take ownership of your area of responsibility.
  • Be a team player with good interpersonal and communication skills.
  • Be flexible and solution-driven, adaptable in uncertain conditions.
  • Be data-driven.
  • Be revenue-focused and driven to achieve targets.

We are looking for a person with:

  • Working Experience:
    • More than 5 years of working experience operating group tours for Europe destinations.
  • Language Skills:
    • English: Good for both writing and speaking.
    • Mandarin: Good for both speaking and reading.
Benefits:
  • Interesting and variable full-time office job.
  • Fun and supportive international team across countries.
  • Different training and self-development activities.
  • Career development possibilities.

Key Skills:

  • Negotiation.
  • Troubleshooting.
  • Microsoft Office.
  • Microsoft Excel.
  • Interpersonal Skills.
  • Operations Management.
  • Pressure.
  • Time Management.
  • Writing.
  • Communication Skills.
  • Team Player.
  • Customer Service.
  • Able To Work Independently.

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