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Customer Service
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**Job Description & Requirements
**Duties and Responsibilities**:
- In charge of building rapport and relationship with hotel concierges, front desk and hotel staff
- Maintain and service a pool of Concierge accounts to help promote SIC Tours
- To update on new tours and promotions
- To give guests Courtesy or service call 3 hours after flight lands and coordinate with driver
- Check on tour bookings daily and follow up accordingly
- Check on Tour Guide availability on weekly basis and update on excel file and share with department
- Assign Tour Guides for walking tours, raffles tour as and when required
- Check on rates in Tourplan and create invoices at the end of each month
- Sales calls of 15 visits a month to maintain rapport with concierges / travel agents to provide latest brochures / updatesTo promote PWA, e-itinerary and ChatbotCreation of Whatsapp group to service concierges immediately
- Manage DO mobile on weekly basis and attend to all activities or incidents occurring while on dutyHandle Chatbot, get familiar and manage messages as and when needed
- Stock taking of tickets every end of the month
- Ordering and sorting out all expired tickets
- To maintain daily SIC Tour master list on file for everyone to access in case anyone needs to check on booking status
**Qualifications**:
- Diploma or equivalent.
- Customer service or administrative experience preferred.
**Skills**:
- Strong communication skills
- Proficiency in Microsoft Office
- Detail-oriented
- Ability to multi-task
- Time management skills
- Knowledge of travel industry basics is a plus.
