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Client Relations and Growth Expert

1 week ago

Singapore VA DISTINCT PARTNERS PTE LTD Full time

About the Job: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at VA DISTINCT PARTNERS PTE LTD. As a key member of our operations, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Main Objectives:
  • Customer Satisfaction: Ensure high levels of customer satisfaction by addressing their concerns, resolving issues, and providing solutions that meet their needs.
  • Policy Renewal Success: Drive policy renewal rates by developing effective strategies, engaging with customers, and exceeding their expectations.
  • Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives, ensure seamless communication, and drive results-oriented outcomes.
  • Performance Improvement: Analyze performance data to identify areas for improvement, implement changes to enhance efficiency and effectiveness, and drive continuous growth and development.
  • Process Enhancement: Contribute to process improvements, ensuring smooth operations, maintaining high standards of quality, and adhering to regulatory requirements.
  • Supportive Role: Provide assistance to the team as needed, demonstrating adaptability, and a commitment to excellence.