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Client Relations Associate

1 week ago

Singapore This is an IT support group Full time
Why Work With Us?

We are a leading IT support group dedicated to delivering exceptional customer service. Our team is passionate about building long-lasting relationships with our clients and providing top-notch support.

Our Values:
  • Exceptional customer service.
  • Continuous learning and improvement.
  • Collaboration and teamwork.
Responsibilities:
  • Respond to customer inquiries via phone, email, live chat, or social media promptly and professionally.
  • Address and resolve customer complaints with empathy and efficiency.
  • Provide detailed information about products, services, policies, and procedures.
Requirements:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • 1-3 years of experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to handle high-pressure situations and multitask effectively.
Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.