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Senior Email Platform Specialist
3 weeks ago
This pivotal role is about maintaining and enhancing the infrastructure and delivery of our email platform, ultimately improving the overall experience of our services.
You will work with Microsoft Infrastructure products like Azure, Office 365, ATP, Microsoft Intune, Exchange Server, Active Directory, and third-party email gateway solutions.
Key Responsibilities- Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.
- Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.
You will troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments. Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management. Develop and execute production support procedures, including business continuity and disaster recovery.
Anticipate service issues before they occur and make recommendations for resolution. Participate in projects as a subject matter expert as needed. Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage. Support Outlook Client and OWA, group management products, and user
