Restaurant Operations Manager
4 weeks ago
Job Summary:
Fusion restaurant is seeking a capable manager to expand its outlet. The ideal candidate will have a strong background in restaurant operations and management, with a proven track record of success in a fast-paced environment.
Key Responsibilities:
- Assist in the daily management of restaurant operations, including opening and closing procedures.
- Ensure all aspects of the restaurant are operating smoothly, including front-of-house and back-of-house areas.
- Monitor and maintain high standards of cleanliness and organization throughout the restaurant.
Staff Supervision and Development:
- Support the recruitment, training, and scheduling of restaurant staff.
- Provide guidance and leadership to employees, fostering a positive and productive work environment.
- Conduct performance evaluations and offer constructive feedback to team members.
Customer Service:
- Ensure that guests receive exceptional service by maintaining a focus on guest satisfaction.
- Address and resolve any customer complaints or issues promptly and professionally.
- Monitor guest feedback and implement improvements to enhance the table service dining experience.
Financial Management:
- Assist in managing the restaurant's budget and financial performance.
- Oversee cash handling procedures, including daily reconciliation and deposits.
- Help in achieving sales targets and controlling operational costs.
Qualifications:
- High school diploma or equivalent; associate or bachelor's degree in hospitality management or related field preferred.
- Minimum of 5 years of experience in a restaurant or food service environment, with at least 2 years in a supervisory or management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in restaurant management software and POS systems.
- Knowledge of health, safety, and sanitation regulations.
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