Restaurant Operations Manager

4 weeks ago

Singapur, Singapore Marina Bay Sands Full time
Job Summary

As a Restaurant Operations Manager at Marina Bay Sands, you will be responsible for leading a team of staff to ensure the efficient and effective operation of the restaurant. Your key responsibilities will include planning, coordinating, and managing staff and services to maintain high customer service standards. You will also be responsible for formulating and implementing operating procedures and standards, managing and developing staff, and liaising with executive management to achieve the company's goals.

Key Responsibilities
  • Assist the Assistant General Manager and General Manager in planning, coordinating, and managing staff and services.
  • Formulate and implement operating procedures and standards.
  • Manage and develop staff.
  • Liaise with executive management to achieve company goals.
  • Deputize for the Assistant General Manager and General Manager during their absence.
  • Work with staff to minimize wastage and increase productivity and efficiency.
  • Review operating results with the team and identify opportunities to improve performance.
  • Monitor all cashiering procedures and minimize wastage of consumables.
  • Conduct regular inspections to ensure compliance with standards of cleanliness and order.
  • Review the reservation book and pre-assign designated tables.
  • Inspect food items and ensure they are set in proper quantities and to hotel standards.
  • Anticipate heavy business times and organize procedures to handle extended waiting lines.
  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
  • Respond to guest comments, requests, and complaints in a timely and professional manner.
  • Supervise, mentor, train, schedule, and evaluate staff.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and staff satisfaction.
  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
  • Manage Human Resources responsibilities for assigned department(s).
  • Maintain employee records.
  • Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc.
  • Approve the schedule and flex day requests for all restaurant staff.
  • Coordinate training of all staff as required.
  • Coordinate inventories and orders food and beverage products, supplies, and equipment as required.
  • Maintain guest profiles on a daily basis and take appropriate actions as necessary.
  • Hold daily pre-shift meetings and departmental meetings as needed.

Requirements
  • Certificate or Diploma in Restaurant Management or extensive F&B experience.
  • A minimum of 3 years' experience at a managerial level in a 5-star hotel or a deluxe restaurant.
  • Fluent in English, knowledge of additional languages is a plus.
  • Knowledge of Asian and Western cuisines, their preparation, and service.
  • Be willing to work any day and any shift.
  • Have a well-groomed, professional appearance.
  • Able to perform under pressure.

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