People Service Delivery Operations Manager

2 weeks ago


Singapore FACEBOOK SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our People Service Delivery team in APAC. As a key member of our organization, you will be responsible for delivering high-quality services to our employees, driving operational excellence, and leading transformational change initiatives.

Key Responsibilities
  • Lead the People Service Delivery Team: Oversee the delivery of services to employees, including onboarding, offboarding, payment, internal mobility, and other programs.
  • Drive Operational Excellence: Continuously raise the bar on benchmarks for service delivery and operational efficiency through the creation of a metrics-driven culture.
  • Partner with Global Cross-Functional Leaders: Collaborate with global leaders to identify opportunities to drive improvements in organizational performance and execute seamlessly to deliver business outcomes.
  • Lead End-to-End Process Improvement: Drive change management efforts to affect operational uplift, including the adoption of new systems, programs, and process changes.
  • Analyze and Report Metrics: Analyze and report metrics on people systems activities to support strategic decision-making initiatives and for ongoing measurement and continual improvement.
Requirements
  • 12+ Years of Experience: Manage large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results.
  • Experience in XFN Environment: Operate independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner.
  • Problem-Solving Skills: Use data to translate thorough examination and analysis into action.
  • Effective Communication Skills: Define and simplify complex concepts and communicate them back to stakeholders.
About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. We are moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. As a member of our team, you will help shape a future that will take us beyond what digital connection makes possible today.



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