Exceptional Customer Service Professional Wanted

1 week ago

Singapore beBeeService Full time $3,000 - $4,500
Customer Service Officer Role

The Customer Service Officer plays a pivotal role in delivering exceptional service to our customers. As the first point of contact, they leverage their product knowledge and communication skills to exceed customer expectations.

Responsibilities include:

  • Providing personalized support to customers
  • Bldling lasting relationships with customers
  • Contributing to a positive, collaborative team environment

Job Responsibilities

Sales & Leads Management
  • Confidently share information about our programmes to achieve sales targets
  • Identify customer needs and recommend suitable programmes
  • Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes
  • Respond to phone, email, and walk-in queries promptly and effectively
  • Actively participate in marketing promotional events, campaigns, and outreach efforts to boost programme visibility and drive enrolments
Customer Service
  • Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary
  • Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported
  • Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery
  • Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to customers
  • Go the extra mile to ensure customers are satisfied and their needs are fully met
Administrative Support
  • Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses
  • Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data
  • Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data
  • Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency
  • Provide assistance to teachers and students as needed, ensuring a positive experience for all
  • Other duties associated with the role and assigned by the line manager
Work Hours

A typical week includes:

  • Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
  • Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
  • Days Off: Enjoy one weekday and one weekend off each week
  • Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together
Experience Requirements
  • Minimum GCE 'O' levels qualifications
  • At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting
  • Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
  • Strong communication skills in English, both spoken and written, with keen attention to detail
  • Sales experience or a proven track record of meeting sales targets is an advantage
  • Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently
  • Positive, approachable, and professional demeanor with excellent listening skills
  • Ability to work independently while also thriving in a collaborative team environment
Staff Benefits
  • Comprehensive Medical and Dental benefits
  • Birthday and Marriage leave
  • Flexi Leave upon completing 1 year of service
  • Monthly Birthday celebration
  • Team Bonding Activities
  • Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
  • Exclusive Staff discounts with various participating merchants

  • Exceptional Service Professionals Wanted

    2 weeks ago

    Singapore beBeeCustomerFocused Full time $1,800 - $2,500

    Job OverviewWe are seeking highly motivated and customer-focused individuals to join our team in various roles. These positions include Waiters/Waitresses, Receptionists, Kitchen Assistants, Food Runners, Dishwashers/Cleaners, and Manicurists.If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional service,...

  • Exceptional Customer Service Professional Wanted

    1 week ago

    Singapore beBeeCaptain Full time $50,000 - $70,000

    Job Description:We are seeking a highly skilled and motivated Captain to join our team. The successful candidate will be responsible for delivering exceptional customer service, ensuring seamless food and beverage experiences, and maintaining high standards of professionalism.The Captain will play a crucial role in providing top-notch hospitality to our...

  • Exceptional Customer Service Professional Wanted

    1 week ago

    Singapore beBeeCustomerService Full time $40,000 - $60,000

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our organization. The ideal candidate will have excellent communication and problem-solving skills, with the ability to provide exceptional customer service in a fast-paced environment.The successful candidate will...

  • Exceptional Customer Service Professional Wanted

    1 week ago

    Singapore beBeeCustomerService Full time $150,000 - $200,000

    Delivering Exceptional Customer Service Experience.We are seeking a highly skilled professional to join our team as a Customer Service Manager. The successful candidate will be responsible for providing outstanding customer service, managing customer relationships, and driving high satisfaction levels.Main Responsibilities:Collaborate with cross-functional...

  • Customer Service Professional Wanted

    2 weeks ago

    Singapore beBeeCustomerService Full time $3,500 - $5,500

    Customer Service Excellence WantedWe're seeking a skilled customer service professional to deliver exceptional support to our clients.Responsibilities:Respond to customer inquiries and resolve issues promptly and professionallyProvide product information and recommendations to customersProcess customer orders and transactions efficientlyAssist with customer...

  • Exceptional Service Professional Wanted

    1 week ago

    Singapore beBeeService Full time $6,000 - $8,000

    Job Title: Service EngineerWe are seeking a skilled professional to fill this role.This position requires excellent communication and technical skills to deliver high-quality service.The ideal candidate will be responsible for managing customer relationships, performing operational tasks, and ensuring timely delivery of services.Key Responsibilities:Liaising...

  • Exceptional Customer Service Professional Wanted

    2 weeks ago

    Singapore beBeeCustomer Full time $2,500 - $4,000

    Customer Service RepresentativeKey responsibilities include delivering exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.Job Responsibilities:Engage with customers via phone, email, or chat to address their concerns and provide solutions.Analyze customer feedback and make recommendations for process...

  • Exceptional Customer Service Role

    2 weeks ago

    Singapore beBeeCustomerService Full time $3,200

    Job OpportunityWe are seeking a highly motivated Customer Service Professional to join our team.This role is responsible for providing exceptional service to customers, communicating with them via phone, email and WhatsApp, handling enquiries and requests, and performing administrative tasks such as filing and document management.Key Responsibilities:Offer a...

  • Exceptional Customer Service Representative

    2 weeks ago

    Singapore beBeeService Full time $40,000 - $80,000

    Customer Service RepresentativeThis is a unique opportunity to join our team and provide exceptional customer service. As a key member of our organization, you will be responsible for delivering top-notch service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.As a Customer Service Representative,...

  • Exceptional Customer Service Professional

    1 week ago

    Singapore beBeeCustomer Full time

    Job Overview \ The role of a Trace and Tracing Service Specialist is pivotal in ensuring the delivery of exceptional customer service. This position requires an individual who can provide quality and professional track and trace services to all parties, with a focus on resolving service problems and exceeding performance standards. \