Service Deliverer

2 weeks ago

Singapore beBeeServicing Full time $80,000 - $120,000
IT Service Delivery Lead

We are seeking an experienced and skilled IT Service Delivery Lead to join our team. The successful candidate will be responsible for managing the daily activities of a team, developing their skills and competencies, and aligning their objectives with the strategic vision of the Global IT Management Team.

The IT Service Delivery Lead will be accountable for team performance, skills, and competencies, and will collaborate with other Team Leads, the IT community, and customers/JVs.

The ideal candidate will have a minimum Bachelor's degree or equivalent, five years of experience in an IT delivery role, a high level of IT service delivery and continuous improvement mindset, and ability to build and maintain relationships with stakeholders and end-users.

They will also possess ITIL Foundations certification, LEAN Six Sigma certification, Microsoft workplace certifications or experience, and Leadership certification.

Key Responsibilities:
  • Delivering region-specific and common services as per the service catalogue to support the business and ensure timely solutions.
  • Executing activities based on annual plans, targets, and strategies to ensure continuous service availability.
  • Coordinating and planning activities according to timelines, procedures, and SLAs.
  • Monitoring and controlling IT service management processes.
  • Acting as a problem owner or process manager in service management.
  • Advising management on service processes and planning for service improvement.
  • Recommending innovations to enhance customer satisfaction.
  • Aligning IT services with business needs and implementing improvements.
  • Managing team performance, skills, and development.
  • Supporting team development through delegation, training, and feedback.
  • Building and maintaining contacts with stakeholders, suppliers, and JVs to optimize services.

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