Service Excellence Leader

2 weeks ago

Singapore beBeeService Full time $4,500 - $5,500

Job Title: Service Excellence Leader

This is a unique opportunity to join our team as a Service Excellence Leader. As a key member of our service delivery team, you will play a vital role in ensuring that our guests receive exceptional service and experience at our restaurants.

Key Responsibilities:

  • Perform opening duties to prepare for service and closing duties at the end of your shift, using sound judgment to balance speed and guest comfort.
  • Prepare the restaurant for opening and closing, maintaining high standards of cleanliness and presentation.
  • Dress tables with the correct number of place settings, including crockery, silverware, glasses, and napkins.
  • Maintain the restaurant's overall cleanliness at all times, paying attention to detail and adhering to health and safety protocols.
  • Assist management and hosts to meet, greet, and seat guests, and issue them food and wine menus.
  • Introduce yourself to guests and inform them of special offers and stock shortages before they select items from the menu.
  • Proactively anticipate guests' needs, providing exceptional customer service and resolving any issues promptly.
  • Ensure beverages are served swiftly and replenished continuously, maintaining high standards of quality and presentation.
  • Ensure accuracy when entering orders into the POS system, minimizing errors and maximizing efficiency.
  • Follow up on food and beverage orders with the BOH, ensuring timely delivery and high-quality preparation.
  • Check on guests to establish satisfaction with the product and overall experience, providing feedback to management and implementing improvements where necessary.
  • Issue guests with their check on request, greeting and thanking them sincerely on departure.
  • Perform closing duties such as sweeping, vacuuming, and preparing linens for collection by laundry service, maintaining high standards of cleanliness and organization.

What We're Looking For:

  • A people person who goes above and beyond to make someone else's day.
  • Someone who is thoughtful and kind, while upholding high standards of professionalism and integrity.
  • An individual who owns outcomes and drives solutions, taking initiative and being proactive in their work.
  • A lifelong learner who is ever-curious and always looking for ways to improve and grow.

Benefits:

We believe in taking care of our people, so they can take care of others. We offer a range of benefits, including medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, and one month sabbaticals for long-service individuals.

How to Apply:

If you're passionate about delivering exceptional service and experience, we'd love to hear from you. Please click on the 'Apply' button or send your CV via email to progress your application.

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