Service Excellence Leader

2 weeks ago

Singapore beBeeLeadership Full time $2,500 - $4,500

**Service Excellence Leader**

We are seeking a highly skilled and experienced leader to join our team. As a key member of our service operations, you will play a pivotal role in ensuring that our guests receive an exceptional dining experience.

The ideal candidate will possess excellent leadership skills, with the ability to lead by example and motivate their team to deliver outstanding results. You will be responsible for leading service operations, building relationships with guests, taking orders, describing menus, upselling products, and ensuring outlet setup is complete before each shift.

  • Lead service operations to ensure seamless guest experiences.
  • Become a relationship builder with guests, fostering strong connections and loyalty.
  • Take orders and describe menus to provide expert recommendations.
  • Upsell products based on extensive product knowledge to increase sales and revenue.
  • Ensure outlet setup is complete and thorough walkthroughs are conducted before each shift.
  • Maintain high levels of guest satisfaction by being proactive in service and bar operations.
  • Identify areas for improvement and develop strategies to enhance procedures and systems.
  • Conduct basic training sessions and enforce adherence to Standard Operating Procedures (SOPs).

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

Key Responsibilities:

• Lead and manage service operations teams to drive exceptional guest experiences.

• Foster strong relationships with guests through active listening, empathy, and problem-solving.

• Develop and maintain a deep understanding of our menu offerings, including ingredients, preparation methods, and pairing suggestions.

• Collaborate with colleagues to achieve sales goals and revenue targets.

Requirements:

• Proven track record of leadership and management experience in a fast-paced service environment.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and stakeholders.

• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop effective solutions.

• Ability to work in a dynamic and rapidly changing environment, with a focus on adaptability and flexibility.

What We Offer:

• A dynamic and supportive work environment that encourages growth, learning, and innovation.

• Opportunities for professional development and advancement within the company.

• Competitive compensation and benefits package, including [insert details].

• A comprehensive training program that includes hands-on training, coaching, and mentoring.

• Access to cutting-edge technology and tools to support your success.

• A collaborative and inclusive work culture that values diversity, equity, and inclusion.

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