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Daily Operations Manager

2 weeks ago

Singapore beBeeService Full time $80,000 - $120,000

Job Opportunity

Overview

We are seeking a seasoned professional to lead our daily operations, manage customer requests, and drive service delivery excellence. The ideal candidate will have a strong track record of optimizing resources, ensuring timely completion of tasks, and maintaining high levels of customer satisfaction.

Responsibilities

  • Coordinate with engineering/technical teams to ensure efficient scheduling and resource allocation

  • Develop a deep understanding of customer contractual agreements to drive request fulfillment within Service Level Agreements (SLAs) and facilitate accurate financial forecasting

  • Manage communication with key personnel on daily operational support

  • Engage with customers and vendors to ensure seamless service delivery

  • Effectively handle escalations and complaints with priority and diligence

  • Identify and address operational gaps both internally and externally

  • Ensure planned activities are executed within allocated budgets

  • Maintain availability of parts for timely scheduling and execution

  • Prepare and present financial forecasting and resource capacity planning for assigned teams